Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and DigiStrive Media ("Company," "we," "us," or "our") concerning your access to and use of our website (digistrivemedia.com) and services.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

2. Services Description

DigiStrive Media provides digital marketing services including but not limited to:

• Search Engine Optimization (SEO)
• Web Development and Design
• Social Media Marketing
• Pay-Per-Click (PPC) Advertising
• Lead Generation
• Content Marketing
• Digital Strategy Consulting

Specific services, deliverables, timelines, and pricing will be outlined in individual service agreements or proposals.

3. User Eligibility

By using our services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• You are authorized to represent the business or entity on whose behalf you are engaging our services
• All information you provide is accurate, current, and complete

4. Service Agreements and Proposals

4.1 Proposals

All proposals provided by DigiStrive Media are valid for 30 days from the date of issue unless otherwise stated. Proposals are subject to change based on scope modifications or market conditions.

4.2 Service Contracts

Upon acceptance of a proposal, a formal service agreement will be executed outlining:

• Scope of work and deliverables
• Timeline and milestones
• Pricing and payment terms
• Responsibilities of both parties
• Termination conditions

5. Payment Terms

5.1 Pricing

All prices are quoted in Indian Rupees (INR) unless otherwise specified. Prices are subject to change with 30 days' notice for ongoing services.

5.2 Payment Schedule

• One-time projects: 50% upfront, 50% upon completion (unless otherwise agreed)
• Monthly retainers: Payment due on the 1st of each month
• Setup fees: Due before project commencement

5.3 Late Payments

Invoices not paid within 15 days of the due date may incur a late fee of 2% per month. We reserve the right to suspend services for accounts with overdue payments.

5.4 Refund Policy

Refunds are handled on a case-by-case basis. Setup fees and completed work are generally non-refundable. Monthly retainer fees may be prorated for early termination as outlined in the service agreement.

6. Client Responsibilities

To ensure successful service delivery, clients agree to:

• Provide timely access to necessary accounts, platforms, and information
• Respond to requests for feedback and approvals within agreed timeframes
• Provide accurate and complete information about their business
• Maintain ownership and validity of all accounts and credentials
• Comply with all applicable laws and regulations
• Ensure all provided content is original or properly licensed

7. Intellectual Property Rights

7.1 Client Content

Clients retain all rights to content, materials, and information they provide. By providing content, clients grant us a license to use, modify, and display such content for the purpose of delivering services.

7.2 Deliverables

Upon full payment, clients receive ownership of custom deliverables created specifically for them, including:

• Website designs and code
• Custom graphics and logos
• Written content created for the client

7.3 Company Property

We retain ownership of:

• Our proprietary tools, methodologies, and processes
• Templates and frameworks used in service delivery
• Analytics and reporting systems
• Our brand assets and marketing materials

8. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the course of the business relationship. This includes:

• Business strategies and plans
• Financial information
• Customer data and lists
• Proprietary processes and methodologies

Confidentiality obligations survive termination of the service agreement.

9. Performance and Results

9.1 No Guarantees

While we strive for excellence, we cannot guarantee specific results such as:

• Search engine rankings
• Website traffic levels
• Lead generation numbers
• Sales or revenue increases
• Social media follower growth

9.2 Best Efforts

We commit to using industry best practices and our professional expertise to achieve the best possible outcomes for our clients.

9.3 External Factors

Results may be affected by factors outside our control, including algorithm changes, market conditions, competitor actions, and client website/business factors.

10. Termination

10.1 Termination by Client

Clients may terminate services with 30 days' written notice. Early termination may result in:

• Forfeiture of setup fees and deposits
• Payment for work completed to date
• Prorated charges for the current billing period

10.2 Termination by Company

We may terminate services immediately if:

• Client fails to make timely payments
• Client breaches these Terms
• Client engages in illegal or unethical activities
• Client provides false or misleading information

10.3 Post-Termination

Upon termination:

• Access to our tools and platforms will be revoked
• Final deliverables will be provided upon full payment
• Ongoing campaigns will be paused or transferred as agreed
• Client data will be handled according to our Privacy Policy

11. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount paid by the client in the 12 months preceding the claim
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not responsible for losses resulting from third-party actions or platform changes
• We are not liable for client's failure to maintain backups or secure their accounts

12. Indemnification

Clients agree to indemnify and hold DigiStrive Media harmless from any claims, damages, or expenses arising from:

• Client's breach of these Terms
• Client's violation of any law or third-party rights
• Content provided by the client
• Client's use of our services

13. Third-Party Services

Our services may involve third-party platforms and tools (e.g., Google Ads, Facebook Ads, hosting providers). We are not responsible for:

• Third-party platform changes or outages
• Third-party pricing changes
• Third-party terms of service violations
• Third-party data breaches or security issues

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

For significant changes, we will provide notice via email or through our website.

15. Dispute Resolution

15.1 Negotiation

In the event of a dispute, parties agree to first attempt resolution through good-faith negotiation.

15.2 Mediation

If negotiation fails, parties agree to attempt mediation before pursuing legal action.

15.3 Jurisdiction

These Terms shall be governed by the laws of India. Any legal proceedings shall be conducted in the courts of Bangalore, Karnataka.

16. General Provisions

16.1 Entire Agreement

These Terms, together with any service agreements and proposals, constitute the entire agreement between the parties.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

16.3 Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

16.4 Assignment

Clients may not assign their rights or obligations without our written consent. We may assign our rights and obligations to a successor entity.

17. Contact Information

For questions about these Terms or our services, please contact us:

• Email: info@digistrivemedia.com
• Phone: +91 8147327494
• Address: Bangalore, India

18. Acceptance

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.